See it in action
One repair, from the counter to the customer's phone.
Take the item in
Log the customer, the item, a few photos and a deposit. Shopify takes the deposit, and the ticket is open.
Work through the steps
Move the repair from one step to the next. Each change keeps who made it, when, and any note.
Tell the customer
The status link updates as the work moves on, and the customer hears when the item is ready.
Collect the balance
Take the final payment at the counter or through an order, and close the ticket with the balance settled.